BOOKING APPOINTMENTS
Project Information
Established in 2005, London General Practice has been a beacon of excellence in the realm of healthcare, serving patients from the heart of the renowned Harley Street medical district. Its commitment to delivering superior medical care has only grown stronger since April 2022 when it became an integral part of HCA International.
With a dedicated team of highly qualified and experienced practitioners, London General Practice caters to some of the world’s most discerning individuals and families. The remarkable service it offers is evident in the outstanding patient ratings, with an impressive average score of 4.8 out of 5. The practice extends its expertise beyond individual care, collaborating with corporate clients to provide a wide range of contracted and ad hoc services, including invaluable occupational health services. This not only aids employers in optimizing their teams but also emphasizes the promotion and protection of employee health and well-being.
Grethena implemented a revolutionary solution that enhances patient experience by enabling hassle-free appointment booking via their app
At the core of London General Practice’s ethos lies the belief in delivering healthcare that is prompt, personal, individualized, and proactive. This philosophy is embodied in their commitment to providing same-day appointments, ensuring that patients receive swift attention when they need it the most. These appointments, with a generous half-hour duration, allow ample time for comprehensive examinations, in-depth understanding of health concerns, and thoughtful answers to all questions, reaffirming their dedication to holistic care.
Problem Statements
- Navigating Patient Consultations During a Pandemic: London General Practice faced the challenge of efficiently conducting patient consultations with General Practitioners (GPs) amidst the unprecedented COVID-19 pandemic. The need to adapt to remote consultations while maintaining the quality of care posed a significant hurdle.
- Emergency GP Consultations: Urgent and emergency situations require immediate access to GP consultations. London General Practice encountered difficulties in ensuring timely consultations for patients in dire need of medical attention.
- Geographical Accessibility: Patients seeking London General Practice’s services sometimes encountered geographical constraints, making it challenging for them to access the clinic’s facilities conveniently. This issue raised concerns about equitable access to healthcare.
- Time-Consuming Travel and Waiting: Patients often spent a substantial amount of time commuting to the clinic and waiting for their GP appointments. This inefficient process not only inconvenienced patients but also had the potential to disrupt their daily routines.
Our Solution
London General Practice, with the help of Grethena, introduced a mobile app solution aimed at revolutionizing the way patients access and interact with their healthcare services. This innovative app, intricately integrated with the Backend Meddbase Admin and Doctor Portals, encompasses a range of features designed to streamline the patient experience and improve the efficiency of healthcare delivery.
1. Booking & Reminders: The core of the solution lies in its ability to empower patients to book appointments seamlessly through the mobile app. Patients can schedule appointments at their convenience, eliminating the need for time-consuming phone calls or in-person visits. Moreover, the app sends timely notification reminders to patients closer to their appointment dates, ensuring that they never miss an important consultation.
2. Appointment Integration: The app simplifies the process further by seamlessly integrating with the user’s phone calendar. This feature allows patients to effortlessly save their upcoming appointments, keeping them organized and informed.
3. Video Conferencing: In response to the challenge of accessing GP consultations during emergency situations and the pandemic, the app facilitates video conferencing. Patients can consult their doctors from the comfort of their homes through secure and convenient video calls, ensuring immediate access to medical care.
4. Registration & Payments: Each patient benefits from a personalized account within the app, where they can conveniently manage their healthcare information. This not only streamlines administrative processes but also enables hassle-free online payments, enhancing the overall patient experience.
5. Symptom Checker: The app incorporates a virtual GP feature, allowing patients to assess the severity of their symptoms and receive recommendations for appropriate treatment. This empowers patients with valuable health information and guides them toward suitable next steps.
6. Reports and Tracking: Patients can access their medical reports directly from the app and share them with their doctors effortlessly. Additionally, the app offers a unique feature that enables patients to track the location of their doctor in case of a scheduled home visit, enhancing transparency and peace of mind.
This mobile app solution represents a significant step forward in London General Practice’s commitment to providing swift, accessible, and patient-centric healthcare. By leveraging technology to bridge the gap between patients and healthcare providers, London General Practice and Grethena have created a healthcare experience that prioritizes convenience, efficiency, and patient well-being.
The implementation of the Grethena’s solution at London General Practice has ushered in a new era of healthcare accessibility and efficiency.